Privacy policy

Last Updated: October 2026

At Nautilus Nutrition & Dietetics (ABN 85 568 180 091) we are committed to respecting your privacy and protecting your personal information.

This policy outlines how we collect, use, store, and protect your information.

What information we collect:

We may collect personal information such as:

  • Your name, date of birth, contact details, and address

  • Health and medical information relevant to your nutrition care

  • Medicare, payment, and billing details

  • Information you provide through our website, social media, or booking systems

We only collect information necessary to provide you with quality healthcare and services.

How we collect your information:

We collect personal information in several ways, including:

  • Directly from you (in person, by phone, email, online forms, or during consultations)

  • Through online booking platforms (Splose)

  • From referral sources such as your GP or other health professionals, where appropriate and with your consent

  • From other third-party systems used for administration (e.g. Stripe, Medicare).

Why we collect your information:

We collect and use your information to:

  • Provide nutrition and allied health services

  • Communicate with you about your appointments, results, and care

  • Process payments, claims, and administrative requirements (including Medicare)

  • Improve our services and website experience

  • Meet legal and professional obligations as a healthcare provider

We will never use your personal information for marketing purposes without your consent.

How we store and protect your information:

Your information is stored securely in Splose, which is an encrypted, password-protected practice management system compliant with Australian privacy standards.

We take reasonable steps to protect your information from misuse, interference, loss, unauthorised access, or disclosure.

Sharing your information:

We may share your information only when necessary and with your consent, including:

  • With your GP or referring doctor for care coordination or Medicare reporting

  • With other health professionals involved in your care (e.g. physiotherapists, specialists)

  • With third-party service providers who support our operations (e.g. IT, billing, or administrative services) — all bound by confidentiality agreements

  • When required by law (e.g. court order, mandatory reporting)

We may need to disclose information about the clients without consent from the person involved. This might include mandatory reporting requirements on child protection matters, and obligations to report incidences of violence, exploitation, neglect and abuse, and sexual misconduct to the relevant commissions (eg. NDIS/Aged Care) and police.

​We do not sell, rent, or trade personal information under any circumstances.

Telehealth/Online Communication

We use Google Meet to conduct telehealth consultations.

Sessions are not recorded.

Accessing or correcting your information

You have the right to access or request correction of your personal information at any time.
To make such a request, please contact us.